Privacy Policy
BitStarz Casino places high value on the trust and loyalty shown by players. We assure that all personal data will be managed securely, with careful adherence to privacy standards. This document outlines the protocols we follow in collecting, using, and safeguarding information. Please take the time to review our privacy policy to make well-informed decisions when using our services.
Data Processing
This Privacy Policy outlines BitStarz's legal obligations concerning the processing of personal player data, which is necessary for game participation and service delivery.
BitStarz Casino is operated by Dama N.V., a company registered in Curaçao, with its fully-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a license issued by Antillephone N.V.
Consent to this Privacy Policy is required for access to our platform. Please note, updates may occur periodically, and continued usage implies acceptance of any changes.
Information Collection
BitStarz collects several types of personal information through its website, including:
- Details provided via registration forms and other communications (such as names, contact information, and identity documents).
- Logs of interactions through various channels.
- Transaction histories and patterns of site usage.
- Documents for identity verification and compliance checks.
These points outline how BitStarz ensures secure and compliant data collection.
Usage of Information
The data collected is used for the following purposes:
- Processing bets and transactions.
- Delivering requested services and providing customer support.
- Conducting necessary compliance and verification checks.
- Offering promotional materials, where player consent is given.
- Ensuring compliance with legal obligations like anti-money laundering regulations.
- Monitoring for any fraudulent or illegal activities.
- Performing market research and aggregated data analyses.
Each of these purposes reflects our commitment to providing a secure and transparent gaming environment.
Marketing Communications
Subject to consent, BitStarz may send promotional messages about products and services. Players can opt out of receiving these communications through their account settings or by contacting customer support.
Disclosure of Information
Personal data is not sold or rented to third parties. It may be shared within the BitStarz group or with business partners to meet service obligations and legal requirements. Additionally, third-party service providers may access player data to facilitate service delivery.
Data Security and Retention
We prioritize data security, ensuring compliance with strict legal standards for personal data protection. Personal data will be retained for as long as required by law, and for a minimum of five years post-account closure, as dictated by anti-money laundering regulations.
Cookies and Tracking
BitStarz utilizes cookies and similar tracking technologies to enhance functionality, analyze site usage, and support marketing efforts. Players can manage their cookie preferences via browser settings, though restricting them may impact their site experience.
Your Rights and Contact Information
Players may request data accuracy checks, updates to personal information, or opt out of data usage for marketing purposes. Our Data Protection Officer (DPO) can be contacted via email for any concerns. Complaints under the GDPR can be lodged with relevant supervisory authorities.
This policy demonstrates our commitment to safeguarding your privacy while providing a compliant and secure gaming environment. For further inquiries or requests related to your data, please feel free to reach out to us at any time.
